Delivering a strong customer service experience is paramount in our thoughts at Lorom, as we believe that customer service sets great businesses apart from the rest. In order to support this philosophy we have opened a new customer experience centre at our newly constructed facility in Qiaonan (CN).
No matter how great your customer service is, there will be at some point, a need to deal with an unsatisfied customer. The way you handle the situation tells a lot about your business. At Lorom we train our internal team to handle all such issues in a friendly, professional & courteous manner, providing full transparency with procedures to get to the route cause of any issue as swiftly as possible.
Don’t dwell on what went wrong. Instead, focus on what to do next. Spend your energy in moving forward toward finding the answer. The difference between “try” and “triumph” is just a little “umph”